Who isn’t fond of ordering food from online services? Surely none of us! But it is quite difficult to cancel an Order on Zomato and various other online services once it is placed. Several customers have claimed that they were unable to cancel the orders placed mistakenly. If you have faced any similar situation, we will help you know how to cancel an order on Zomato and on various other online food delivery services.
It is known to all of us that there isn’t any specific button on food delivery apps to cancel mistakenly placed orders. Due to this, hundreds of users have to eat and pay for the food they were not willing to order.
The second drawback of not having a cancel order option is plenty of food and resources will go into the trash. To help you overcome this issue, we have come up with this article. By the end of this post, you will be able to cancel your orders within minutes. Stay tuned!
How To Cancel Zomato On Order
Zomato is among the biggest food delivery services across India. Due to its growing services in every corner of the country, the company is known and followed by millions of people. This service is mainly known for its fast delivery and efficient complaint management system.
However, the company lacks one of the prime factors (order cancellation system) that is drawing the displeasure of its customers. Although there is a system to cancel the orders in some situations, users are not aware of it. If you are not aware of the process to cancel Zomato orders, you are not alone. The majority of customers across the country are not aware of it.
Although there isn’t any specific button located inside the app to cancel the order, you can still do it by following the steps given below.
- To cancel the order for some reason, initially launch the Zomato app.
- Now, tap on the Customer Service menu.
- Here, you will get into a chat with the customer service executive.
- In the chat, type “Cancel My Order”.
- You will be provided with some common reasons for order cancellation select you reason. You can also type the reason in the chat box.
- The customer service executive will look into the details and will he/she will cancel the order if it isn’t ready yet.
An important point to note here is that; try to cancel the order within few minutes of its placement. If you won’t chat with the customer service executive within five minutes of the order placement, it may be difficult to cancel it as the food might be ready for delivery.
Does Zomato Refund Money?
Now, you might be thinking if the company refunds your money or not, the answer is, yes, you will be eligible for a refund. As soon as the order gets canceled, money will be credited to your account automatically. In rare cases, it might take 7 days for the refund but in most cases, it will only take 1-2 days only. If you have paid for the order using an e-wallet, the amount will be refunded instantly.
If the company hasn’t given you a refund even after 7 days, you can contact the customer service representatives to solve the issue. For that, you will need to download the Zomato Order Mobile Application from the app store. At the bottom of the Account Tab, you will get the chat option. Type your concern in the chatbox to get your money back.
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This was all about how to cancel an order on Zomato and to get a refund of your canceled order. Hopefully, the article has provided all information you needed to know.