The American Streaming Media Service Plex has informed its users about a major data breach as the service is being hacked by a third party. The media service has suggested all their users change their passwords. Here is more about the data breach and the precautionary measures for the users.
Plex started its operations in the year 2008 and so far it is being followed by millions of users. The platform is known for organizing videos, audio, and photos from the personal collection of the users and it also allows the users to stream it. It also provides online services to its users.
On Wednesday, 24th August, the Plex users received a message from the company claiming that the emails, usernames, and passwords of the users are being compromised. They also revealed that they have dealt with the hack now but suggested the users change their passwords.
Plex users are confused about the message they have received and are wondering to know ways to secure their personal data.
Is Plex Really Hacked?
Yes, unfortunately, Plex is being hacked and the company has revealed the news in one of their recent messages sent to the users. The service was hacked on Tuesday (August 23), however, the users were not aware of it until they received an official message from the streaming service.
The company an email to all its users saying, “We want you to be aware of an incident involving your Plex account information yesterday”. They further added, “We discovered suspicious activity on one of our databases,” the company added before revealing that a “third party” was able to access a “limited subset of data”.
The data that is being compromised include people’s personal emails, usernames, and passwords. However, the company has assured the users that their credit card and other payment details are secure.
The company further added that they are ensuring their security is “hardened” to “prevent future incursions”. Plex has also addressed the measures that their users are suggested to follow now.
The company has also apologized for the inconvenience and here is what they said, “We sincerely apologize to you for any inconvenience this situation may cause”.
They further added, “We are all too aware that third parties will continue to attempt to infiltrate IT infrastructures around the world, and rest assured we at Plex will never be complacent in hardening our security.”
They further added that they take pride in their security system and assured the users that they are doing everything to “remedy the incident” and prevent such incidents in the future.
Plex Passwords And Emails Breached Users Are Suggested To Change Passwords
The company is now requesting all its users to change their passwords immediately. They also asked their users to check the “sign out connected devices after password change” to ensure that they are logged out of all the other devices.
Following the email, several users have taken it to Twitter to report that they are unable to change their passwords as the Plex servers seem to be down.
Plex also wrote in the statement “It is a headache, but we recommend doing so for increased security”. They also reminded the users that the company will never ask them for any information via email. Plex also suggested its customers enable two-factor authentication for their handles.
Users are appreciating Plex for keeping transparency in whatever they are going through. One user said, “appreciated @plex’s database breach announcement.
Explains the problem concisely, the consequences, the measures taken to mitigate, and what an end-user can do to exercise an ‘abundance of caution’. All without talking down to anyone.”
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Bottom Line
This was all about how Plex is being hacked recently and how the company is dealing with the issue. Hopefully, you have found all the information you were looking for.